PRIVACY POLICY USER ACCEPTANCE By using the Ryde-In platform and its services, you acknowledge and agree to the terms outlined in this Privacy Policy. Ryde-In reserves the right to update or modify this policy at its sole discretion, with changes becoming effective upon publication on the platform. By using our services, you confirm that: • The information you provide is accurate, truthful, and up to date. You have the necessary rights, permissions, and consents to share such data with Ryde-In. • Your disclosure of this information, and our collection, storage, usage, and processing of it, complies with applicable laws and regulations. • If you provide information related to third parties, you confirm that you have the authority to do so and allow Ryde-In to use it in accordance with this policy. ________________________________________ DEFINITIONS • "Partner" – Independent third-party vehicle operators or drivers offering their services through the Ryde-In platform. • "Customer" – An individual using the platform to request transportation services. • "Device" – Any device (computer, smartphone, tablet) used to access the Ryde-In platform. • "Device Identifier" – A unique identifier associated with a device, such as an IP address. • "Promotion" – Campaigns, contests, or other promotional activities provided by Ryde-In. • "Personal Information" – Any data that can identify an individual, including name, email address, and phone number. ________________________________________ INFORMATION COLLECTION Personal Data Provided by Users We collect personal data through account registrations, contact forms, and other interactions to facilitate our services. Information provided may include: • Account Details: Name, email, phone number, date of birth, gender, profile photo, and login credentials. • Verification Data (For Driver Partners): Government-issued ID (Aadhaar, PAN, etc.), license details, vehicle registration, permits, insurance, and other compliance documents. • Transaction and Usage Data: Ride history, trip details, and payment transactions. • Customer Support Communications: Messages, queries, or issues raised via customer support. Automatic Data Collection We collect certain data automatically while you use our platform, including: • Location Tracking: o For Driver Partners: Location data is collected when the app is active in the foreground or background for service efficiency. o For Customers: Real-time or approximate location data is collected when the app is in use to facilitate ride requests and ensure safety. • Device & Technical Information: o Unique device identifiers (IP address, MAC address, etc.) o Operating system details, app usage patterns, and network information. • Behavioral Data: Frequency of app usage, interaction with features, and engagement trends. • Call & SMS Data (With Permission): o One-time password (OTP) verification. o Customer-driver communication logs (for security and dispute resolution). Prohibited Content Users must not share, upload, or transmit any content that is offensive, misleading, unlawful, or threatens national security and public order. ________________________________________ DATA USAGE We collect and process data for the following purposes: 1. Service Accessibility & Identity Verification: o Granting platform access and verifying user identity. 2. Enhancing User Experience: o Tracking app usage, facilitating transactions, and improving service delivery. 3. Notifications & Security Monitoring: o Sending service-related alerts and preventing fraud. 4. Ride Facilitation: o Sharing essential trip details between riders and driver partners. 5. Safety & Transparency: o Displaying driver details to customers for security purposes. 6. Marketing & Promotions: o Sending promotional offers and updates (users may opt out). 7. Compliance & Legal Obligations: o Ensuring regulatory compliance and resolving disputes. Data Sharing & Protection • Ryde-In does not sell or share user data for targeted advertising. • Data may be shared with affiliates, service providers, or law enforcement as required by law. • Personal information is securely stored and protected against unauthorized access. ________________________________________ SUBSCRIPTION & PAYMENT POLICY • Driver Partners must pay a non-refundable subscription fee to receive ride requests. • Failure to renew subscriptions will result in deactivation from the platform. • Ryde-In operates on a cash-only model – all fare payments must be made directly between riders and drivers. • The fare shown in the app is a suggested amount, and riders and drivers may negotiate an alternative fare before starting the ride. • Ryde-In does not process, track, or take any commission from payments. ________________________________________ RIDE & CONDUCT GUIDELINES For Drivers: • Maintain professionalism and adhere to local traffic laws. • Contact riders promptly to coordinate pickups. • Ensure vehicles meet safety standards and remain in good condition. • Prohibited behaviours: smoking, alcohol consumption, illegal activities during rides. For Riders: • Treat drivers with respect. • Agree on the fare before beginning the ride. • Comply with Ryde-In’s safety guidelines and policies. Failure to adhere to these guidelines may result in suspension or termination of accounts. ________________________________________ ACCOUNT SUSPENSION & TERMINATION Ryde-In reserves the right to suspend or terminate accounts in cases of: • Repeated customer complaints or poor service ratings. • Violation of policies or traffic laws. • Engagement in fraudulent or unlawful activities. Drivers may appeal suspensions by contacting Ryde-In support with a detailed explanation. ________________________________________ SUPPORT & CONTACT INFORMATION For assistance with account access, ride requests, or app functionality, users can contact Ryde-In support via: • Our website: www.ryde-in.com ________________________________________ CHANGES TO THIS PRIVACY POLICY Ryde-In reserves the right to modify this policy at any time. Updates will be published on the platform, and significant changes will be communicated via email or in-app notifications. Continued use of our services after modifications indicates acceptance of the updated policy. Effective Date: [30/03/2025]